Track Order
Track Your Order
Follow the steps below to check the latest status of your delivery.
Looking to track your order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Follow the steps below to check the latest delivery updates.
Check the shipping confirmation email sent after your order ships.
Click the button below to open the 17TRACK tracking website.
Paste the tracking number to see the latest delivery status.
Please enter your tracking number, not your order number. Tracking information may take 1–3 business days to update after shipment.
Tracking FAQ
Find answers to common questions about processing, shipping and delivery.
I would like to modify or cancel my order.
Please contact us at vip@hicustore.com as soon as possible. Orders can typically be modified or cancelled within 3 hours of placement, before production begins.
When will my order ship?
Most orders are processed and shipped within 3–5 business days. Personalized products may require 5–7 business days. You will receive a shipping confirmation email once your order ships.
How long will it take for my order to arrive?
Delivery times vary by destination and shipping method. Please use the tracking link above for the latest delivery estimate.
Why is my tracking information not updating?
Tracking may take 1–3 business days to appear after shipment. Your package might also be moving between facilities without receiving a new scan.
My package says delivered, but I cannot find it.
Please check around the delivery location, ask household members or neighbors, and contact the carrier. If the package is still missing, contact us at vip@hicustore.com.